Meet the Team

Executives & Staff:

Matt

  • Expertise: Client Relations, Operations and Automation
  • Hometown: Murrieta, CA
  • First job: Global Link Sourcing
  • Number of computers at home: 3
  • Fuel: Pizza
  • Favorite thing about work: Learning new ideas from others
  • Apps I can't live without: Spotify
  • Tech tip: Security is important. Est 1.45M reported losses due to Internet scams in 2016.

Expertise: Client Relations, Virus Removal and Hardware Compatibility
Hometown: Long Beach, CA
First job: Chic-fil-a
Number of computers at home: 2
Hobbies: Cars and Guitars
Fuel: Coca-Cola
Favorite thing about work: Our Clients
Apps I can't live without: Waze and Sync
Tech tip: Don’t pirate music or movies.

rSupportDesk:

Colby

  • Expertise: Linux, Mac, & Windows
  • Hometown: Tulsa, Oklahoma
  • First job: The Chocolate Chip Cookie Factory
  • Education and training: Dell Equalogic & Sonic Wall Technical
  • Number of computers at home: 12
  • Hobbies: Photography
  • Fuel: Anything Hostess & Oatmeal Cream Pies
  • Favorite thing about work: You never have the same day twice, unlike in Groundhog Day.
  • Apps I can't live without: NMAP
  • Tech tip: Mac Keyboard Shortcuts:
    • Command C: Copy
    • Command V: Paste
    • Command Z: Undo
    • Z4: Dropbox Screen

  • Education and training: Youtube State University
  • Hometown: Whitney, Texas
  • First job: Pizza dude
  • Number of computers at home: 1
  • Fuel: Chips and dip
  • Favorite thing about work: Laid back atmosphere
  • Apps I can't live without: Amazon and Google Rewards
  • Tech tip: Make sure your luggage combination isn’t 12345

  • Education and training: B.A. in Organizational Communication with Minor in Communication Technology. CompTIA A+/Network+.
  • Certifications: – MCP, MCSA, MCSE, CompTIA, Security +
  • Hometown: Grand Prairie, Texas
  • First job: NIKE Basketball Camp Counselor/Coach
  • Number of computers at home: 6
  • Hobbies: Spending time with family, watching movies and playing/watching sports (Basketball, Football, Baseball, etc...)
  • Fuel: Sour Gummy Bears
  • Favorite thing about work: The people!
  • Apps I can't live without: NBA, ESPN, DirecTV, Hangouts & iHeartRadio.
  • Tech tip: When Google Chrome web pages run slowly, hit Shift+Esc to open Chrome’s Task Manager to troubleshoot.

  • Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
  • Hometown: Paris, Texas
  • First job: Taco Bell
  • Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
  • Number of computers at home: 4
  • Hobbies: Music, Bowling, Dominos and Card Games
  • Fuel: Lays Chips
  • Favorite thing about work: My Co-Workers
  • Recharging Zone: Main Event, I love to bowl.
  • Apps I can't live without: Google Maps
  • Tech tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

  • Expertise: Software & Hardware Support
  • Hometown: Garland, Texas
  • First job: Verizon Wireless
  • Education and Training: Associates of Science
  • Number of computers at home: 4
  • Hobbies: PC Gaming & Audiophile
  • Fuel: Cashews
  • Favorite thing about work: Having Supportive Co-Workers
  • Apps I can't live without: Spotify
  • Tech tip: Windows Keys + Arrow Keys help manage your windows

  • Expertise: Associate's of Arts Degree
  • Hometown: Garland, Texas
  • First job: AMC Theater
  • Number of computers at home: 6
  • Hobbies: PC gaming
  • Fuel: Cape Cod's Salt and Vinegar Kettle chips
  • Favorite thing about work: Everyone is extremely helpful and always laughing.
  • Apps I can't live without: twitch.tv
  • Tech tip: Unplug it, then plug it back in

  • Expertise: BS Business Administration, Organizational Communication
  • Hometown: Native Texan! Dallas born, Dallas raised.
  • First job: Blockbuster Video
  • Number of computers at home: 3
  • Hobbies: Painting, table top/board games, computer games, hunting, and fishing
  • Fuel: Homemade beef jerky
  • Favorite thing about work: The people! Everyone here is fantastic and excited about coming to work. That energy makes a huge difference.
  • Apps I can't live without: Google Drive
  • Tech tip: Have you tried turning it on and off again?

  • Hometown: Canada
  • First job: Starbucks
  • Number of computers at home: 8
  • Hobbies: Playing video games and playing drums
  • Fuel: Cheez-its
  • Favorite thing about work: I genuinely enjoy everyone I work with
  • Apps I can't live without: Reddit, Spotify, Shazam
  • Tech tip: If you don’t know something, Google it. (not just a tech tip)

  • Expertise: Network Professional with excellent hands on experience in computer networks and Information Technology (IT). Hands on experience with Routing, LAN, WLAN, switches and Cisco Firewall Knowledge Designing and Deploying Network equipment into Data Centers. Network Design and Configuration of equipment in many different environments.
  • Hometown: New York, NY
  • First job: Interior Design
  • Education: BBA Finance & Investments
  • Number of computers at home: 8 PCs and 4 tablets
  • Hobbies: Golfing, Sports Shooting and Video Games
  • Fuel: Spicy Peanuts
  • Favorite thing about work: People and ever-changing software/hardware to play with.
  • Recharging Zone: Lifetime Fitness and going out for 22oz steaks.
  • Apps I can't live without: Google Maps
  • Tech tip: Use an SSD ☺

  • Education and training: I've worked in the industry since I was eighteen or so, in various capacities from support desk to data centers. I have also earned degrees in philosophy and psychology but that's less relevant.
  • Hometown: Dallas, TX
  • First job: I was a grocery bagger at the local supermarket
  • Number of computers at home: 10+
  • Hobbies: Classic movies, reading, video games, music
  • Fuel: Cheddar cheese flavored rice cakes
  • Favorite thing about work: The ability to work with skilled people closely and build my own abilities
  • Recharging Zone: Go out, find a strange restaurant, take on something new.
  • Apps I can't live without: 7zip, Babun, Safari Online
  • Tech tip: Alt+PrintScreen will take a screenshot of the currently active window. Very helpful for capturing that pesky error! Just open MS Paint and Ctrl-V and you've caught it like a pro.

  • Expertise: Social media management
  • Hometown: North Texas
  • First job: Cashier at Super One Foods
  • Number of computers at home: 5
  • Hobbies: Music
  • Fuel: Zapps Voodoo Chips
  • Favorite thing about work: The comedy provided by the other engineers
  • Apps I can't live without: SeatGeek
  • Tech tip: Have you restarted the machine?

  • Hometown: Granbury, TX
  • First job: Braums Ice Cream
  • Education and Training: CompTIA A+ce Certified
  • Number of computers at home: 3
  • Hobbies: Computer building, Video Games, Friends
  • Fuel: Spaghetti and Life Cereal
  • Favorite thing about work: What the Company stands for as a whole
  • Apps I can't live without: Bible App
  • Tech tip: Do not access personal information over public Wifi

  • Hometown: Granbury, TX
  • First job: Braums Ice Cream
  • Education and Training: CompTIA A+ce Certified
  • Number of computers at home: 3
  • Hobbies: Computer building, Video Games, Friends
  • Fuel: Spaghetti and Life Cereal
  • Favorite thing about work: What the Company stands for as a whole
  • Apps I can't live without: Bible App
  • Tech tip: Do not access personal information over public Wifi

  • Hometown: Granbury, TX
  • First job: Braums Ice Cream
  • Education and Training: CompTIA A+ce Certified
  • Number of computers at home: 3
  • Hobbies: Computer building, Video Games, Friends
  • Fuel: Spaghetti and Life Cereal
  • Favorite thing about work: What the Company stands for as a whole
  • Apps I can't live without: Bible App
  • Tech tip: Do not access personal information over public Wifi

  • Education & training: B.A. in Counseling
  • Hometown: Orangeville, ON (Canada)
  • First job: Customer Service (Walmart)
  • Number of computers at home: 2
  • Hobbies: Woodworking
  • Fuel: Kit Kat bars
  • Favorite thing about work: My coworkers
  • Tech Tip: Google has most of the answers

Nwan

  • Expertise: WiFi & Networking
  • Hometown: Nigeria & Houston
  • First job: Movie Theatre
  • Education and training: North Lake Junior College; A+, CCNA Certifications
  • Number of computers at home: 11
  • Hobbies: Downloading games, Xbox & Playing Banana Grams
  • Fuel: Tortilla Chips & Spinach Dip or Chicken 'n Waffles
  • Favorite thing about work: Definitely the atmosphere, it's so cool!
  • Recharging zone: Mountain Biking
  • Tech Tip: Disable auto-play on USBs.

  • Expertise: University of Oklahoma, A+, Net+, CCNA
  • Hometown: Tom, OK
  • First job: McDonald's
  • Number of computers at home: 11
  • Hobbies: DJing, teaching & training martial arts (Wing Chun Kung Fu, Jeet Kune Do, Filipino Martial Arts, Kenpo), reading, drawing/painting
  • Fuel: Chocolate chip cookies & Cool Ranch Doritos
  • Favorite thing about work: The atmosphere
  • Apps I can’t live without: Chrome
  • Tech Tip: Rebooting fixes most software issues…

  • Education and training: Some college, Comptia Network +
  • Hometown: Salem, Oregon
  • First job: Petroleum Transfer Technician (Gas attendant)
  • Number of computers at home: 4
  • Hobbies: Motorcycle Riding, Cliff Jumping, Rock Climbing, Underwater basket weaving
  • Fuel: Monster Energy Drinks
  • Favorite thing about work: Working with like-minded people
  • Recharging Zone: Finding new and exciting things activities to engage in.
  • Apps I can’t live without: Google Maps
  • Tech Tip: Windows Key X, www.google.com

  • Education and training: Some College, Microsoft, Juniper, Cisco.
  • Hometown: Dallas, TX
  • First job: Casual Male Big and Tall
  • Number of computers at home: 5
  • Hobbies: Teaching kids, cooking
  • Favorite thing about work: The people
  • Recharging Zone: Bars, Hanging with kids
  • Apps I can’t live without: Google Maps
  • Tech Tip: Restart

  • Education and training: Taking courses towards a degree in computer forensics at Champlain College Online
  • Hometown: Baltimore, MD
  • First job: Arby's
  • Number of computers at home: 0
  • Hobbies: Cooking, cars, motorcycles, music
  • Fuel: Pizza. It's nature's most perfect food.
  • Favorite thing about work: The great people!
  • Recharging Zone: Sitting in the dark on the front porch
  • Apps I can’t live without: Facebook Messenger, Tumblr, Simple Bank Mobile
  • Tech Tip: Biometrics can be less secure than a good, strong password. Fingerprint, voice, and face recognition is easy to fool. Plus, you can never be forced to give up a password in a court of law.

NOC Services:

Luke

  • Expertise: Concentration, Dogged Determination & Knife Sharpening
  • Hometown: Texas
  • First job: Movie Theatre
  • Education and training: Central Texas- Business Administration; Linux & Dell Certified
  • Number of computers at home: 11
  • Hobbies: Building Things
  • Fuel: Cheetos & Ritz Crackers
  • Favorite thing about work: The People & "The Club House"
  • Apps I can't live without: Spotify
  • Tech tip: Read your error messages. They typically tell you what's going on and how to fix the problem.

Joe

  • Expertise: Software/Hardware Support (including but not limited to Windows/Linux and all associated)
  • Hometown: El Paso, TX
  • First job: McDonalds
  • Number of computers at home: 7
  • Hobbies: Comic Books, Movies, Tinkering With Computers & Music
  • Fuel: Cheddar & Sour Cream Chips
  • Favorite thing about work: The environment is one of family and is very welcoming. There is also a lot of collective knowledge.
  • Apps I can't live without: iReddit & Facebook
  • Tech tip: Always have a Malware cleaner installed on your PC.

Josh

  • Expertise: Networking, Desktop Support, & Windows Server
  • Hometown: Bismark, North Dakota
  • First job: CiCi's Pizza
  • Education and training: Collin County Community College; A+ & Network+ Certified
  • Number of computers at home: 3
  • Hobbies: Hanging out at home
  • Fuel: Cherry cokes
  • Favorite thing about work: It's such a friendly place.
  • Recharging zone: Top Golf
  • Apps I can't live without: Any internet browser
  • Tech tip: Keep it simple, it will work better

  • Education & training: Active pursuit: AAS Computer Networking/Information Systems w/Cybersecurity concentration
  • Hometown: Queens, NY
  • First job: U.S. Navy
  • Number of computers at home: 4
  • Hobbies: Esoteric studies
  • Fuel: Oatmeal, Old Fashion
  • Favorite thing about work: Magnet pool environment for continued learning
  • Apps I can't live without: I am able to easily disconnect from technology; thus, there are no apps that I absolutely must have…
  • Tech tip: Reboot the machine…

  • Education & training: BA – Chinese Language and Linguistics
  • Hometown: Dallas, Texas
  • First job: Intern at University of North Texas Computational Chemistry Lab
  • Number of computers at home: 5
  • Hobbies: Music, Exercise, Computers
  • Favorite thing about work: Ability to experience a wider array of technology at a larger scale than most anywhere else
  • Apps I can't live without: EN <> ZH Dictionary
  • Tech tip: How to make a Windows PC better: Step 1: Install Linux